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    • Embracing AI in the modern contact center

      Embracing AI in the modern contact center

      TechRadar via Yahoo News Singapore· 6 days ago

      But, guided by these ideas, organizations stand a good chance of delivering a win-win situation in which contact center efficiency and...Insights channel...

    • Shipyard support was ‘too risky for taxpayers’

      Shipyard support was ‘too risky for taxpayers’

      BBC via Yahoo Singapore Finance· 15 hours ago

      "It is important that workers are clear as to the reasons behind the decision, given inaccurate and unhelpful distractions by some in recent days," he...